Overview

At Vendors Planet, we strive to ensure a smooth shopping experience for all our customers. If you are not fully satisfied with a product, you may be eligible to return it under the conditions outlined below.

Return Eligibility

Products may be returned if:

• The item received is damaged, defective, incomplete, or incorrect.

• The request is made within 2 days of delivery.

• The item is unused, in its original packaging, with all tags intact.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (food, flowers, etc.)

• Personal care items (underwear, cosmetics, hygiene products)

• Downloadable software or digital content

• Customized or made-to-order items

• Items marked as “non-returnable” by the vendor

Return Process

1. Initiate Request: Email us at info@vendorsplanet.com or contact via the order page.

2. Submit Proof: Share images or video of the item to confirm the issue.

3. Approval: Once approved, we’ll schedule a pickup or guide you to ship the item.

4. Inspection: After inspection, we’ll initiate a refund or replacement as per your preference.

Important: Customers must record a full unboxing video to support return claims for fraud protection.

Refund Timeline

• Prepaid Orders: Refund will be processed to your bank account or card within 7–10 business days.

• Cash on Delivery Orders: Refunds are made via bank transfer or store credit.

Vendor Responsibilities

All vendors are required to:

• Clearly mention product warranty and return policies

• Honor approved return requests within the stated timelines

• Maintain transparency in product listings

Contact Support

Email: info@vendorsplanet.com
Phone/WhatsApp: 0301-5104694