Overview

At Vendors Planet, we are committed to providing timely and effective customer support for both vendors and buyers. This Support Policy outlines our response time, support channels, scope of support, and expectations for resolution.

Support Channels

We offer support through the following channels:

• Email: info@vendorsplanet.com

• Phone/WhatsApp: 0301-5104694

Support Availability

Our support team is available:
Monday – Friday: 10:00 AM – 6:00 PM (PKT)
Saturday ,Sunday & Public Holidays: Closed

Response Times

• General inquiries: Within 24 hours

• Technical issues: 24–48 hours depending on complexity

• Order-related issues: Within 24 hours

• Urgent account or security issues: Prioritized and responded to ASAP

Scope of Support

We provide assistance with:

• Account setup and verification

• Product listings and inventory help

• Order management and shipping guidance

• Buyer complaints and dispute resolutions

• Payment status and commission inquiries

• Bug reporting and technical troubleshooting

What Is Not Covered

• Third-party service issues (e.g., courier delays, external payment gateways)

• Business strategy or legal advice

• Product-specific support (handled by individual vendors)

Escalation

If you're not satisfied with the resolution, you may escalate the issue to:
info@vendorsplanet.com